Define marketing and care action for churn retention, up-selling and cross-selling into a common library
Create plan of actions, refine subscription targets, design proposition, review business case and launch the action plan execution
Monitor the effect of actions on the targeted cohorts of subscribers through the survival rate evolution, conversion rate, etc. over the months
Action plan are set of marketing or care actions, targeting cluster's subscribers, with a clearly defined purpose for retention and ARPU growth, a balanced business case and a cohort to monitor over the next months